Delivery Policy

We deliver our skincare and cosmetics products all over the country. Orders are processed within 20 business days after payment confirmation. Delivery times vary depending on location but generally take 7-12 business days.

Shipping Fees

: Calculated at checkout based on your location.

Delivery Partners

: We use reliable courier services to ensure safe and timely delivery.

Order Tracking

: You will receive a tracking number via email/SMS once your order is dispatched.

Note: If there are any delivery delays due to unforeseen circumstances, we will notify you promptly.

Returns

Refund Policy

We do not offer refunds for used or opened cosmetic products due to hygiene reasons. However, if you receive a damaged, defective, or incorrect item, please contact us within 2 days of receiving your order.

Eligibility for Returns & Exchanges:

The product must be unused and in its original packaging.

Proof of purchase and photos of the issue must be provided.

Return requests must be made within 2 days of receiving the order.

Once your return is approved, we will offer a replacement or a refund (excluding shipping costs).

 

Privacy Policy

We are committed to protecting your privacy. Any personal information collected on our website is used only for order processing, customer service, and marketing updates (if opted-in).

Data Collection

: We collect your name, contact details, and address when you place an order.

Secure Payments

: Transactions are encrypted to protect your payment details.

No Third-Party Sharing

: We do not sell or share your personal information with third parties except as required for order fulfillment.

For any privacy concerns, you may contact us at moonlightskincare247@gmail.com